Helpdesk / Service Tickets

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Open

2

In Progress

3

Resolved (24h)

1

P1 Active

2

SLA Compliance

94%

TicketTitlePriorityCategoryCreatedAssigneeSLAStatus
TKT-2026-0841EMR login failing on Floor 4 workstationsP1IT/EMR2026-06-13 08:14IT Team2hin progress
TKT-2026-0842Printer offline — PharmacyP2Hardware2026-06-13 09:32IT Tech Omar4hopen
TKT-2026-0840Add new lab test code — D-Dimer Hi-SensP2LIS Config2026-06-12 14:20Lab Lead8hin progress
TKT-2026-0838Insurance integration timeout — Bupa NPHIESP1Integration2026-06-13 10:42Dev Team2hin progress
TKT-2026-0832Request: bulk import patients from spreadsheetP3Data2026-06-11 16:00DBA24hopen
TKT-2026-0828Wound care photo upload fixP2Mobile App2026-06-10 11:30Mobile Team4hresolved